IT Support / Helpdesk
From scheduled onsite maintenance to IT emergencies, IBS is dedicated to supporting your business IT needs, whatever they may be.
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Our IT Support Services
Our IT team and consultants manage all of our support services. We offer flexible hours including after-hours support and have a same day response guarantee.
To provide our clients with support for a dynamic range of IT challenges, we have the following support services:
- IT Support Helpdesk: An ideal first point of contact to resolve minor issues, our telephone and email support services mean there is always a line of communication open between your employees and our IT technicians.
- Remote IT Support: Our IT specialists resolve minor issues by accessing your network devices (i.e. core infrastructure and workstations) remotely.
- Onsite IT Support: Ideal for scheduled maintenance and emergency support, our fast response onsite support service can diagnose and resolve hardware related issues on the spot.
- Network Support: All devices Firewalls, Access Points, Routers, Switches, traffic utilisation are monitored by our Network Operations Centre (NOC) team for proper operations.
- IT Department: Let us be your IT department. Today from our base in Beirut we support companies around the world. The low wage in Hungary makes it profitable for companies to outsource some or all of their IT to IBS.
Why Choose IBS
When you outsource your IT, you essentially hand over all of your IT needs to a third-party vendor. They take over daily IT operations and support as well as future planning to meet your business and technology objectives.
Outsourced IT is ideal for SMBs that have no formal IT department, but need IT systems to operate smoothly and reliably (not all SMBs rely on technology enough to invest in outsourced IT).